Podcast

Denials are a reality of life in the mid-revenue cycle. And they’re not going anywhere. As Medicare Advantage (MA) grows—MA Organizations statistically deny more care than traditional Medicare—the volume of denied claims will only keep growing. I wanted to talk about this subject with someone who not only understands the current mine-filled landscape, but knows…

“The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.” – John C. Maxwell It’s been said that there is no constant in life except for change. Jami Woebkenberg is proof. Jami is the Senior Director of HIM operations at Banner Health. Or at least, that’s her title now.…

When I started Off the Record, I wanted to launch a program that served the broader industry that serves the health record. That means, most of my guests work in the HIM/coding, CDI, case management, and trauma/oncology registry fields. But I also host folks who support the mid-revenue cycle—consulting, staffing, sales, legal, tech, and from…

Since taking on the CDI director role at Brigham at Women’s Hospital in October 2017, Deb Jones has made big changes with big impact. These include:   A deep focus on risk adjustment and mortality reviews. Boston is an incredibly competitive healthcare environment with 25 hospitals operating within the city. Patients have a choice of…

CDI Director for Tufts Medicine. Recently returned to school to earn her MBA. Contributor to, and co-author of, the latest ACDIS-AHIMA physician query practice brief. Speaker at the upcoming ACDIS conference. And all-around cool person. Keisha Downes, BSN, RN, CCDS, CCS, joined me recently to talk about her impressive career in healthcare, a path that…

Chris Petrilli is the Medical Director of Strategic Initiatives and Operations at NYU Langone Health. He’s an Associate Professor of Medicine at the NYU Grossman School of Medicine. … and he happens to have been a one-time stand-up comedian, whose gift for gab and comedic timing I can attest to. And may have been on…

For our final episode of 2022 we’re going off the record (even for Off the Record) with a couple interesting guests you may recognize from Brian’s home base at Norwood. This week we’re joined by CEO and Founder Justin Satterfield, and VP of Consulting Jason Jobes. As you might expect at the holidays the conversation…

What the heck is a cancer registry professional? How can they impact quality (and even revenue, indirectly) in your hospital? And why do Harley Davidson and Indian owners despise each other (and is it possible to like both brands)? If you’re at all curious about these incongruous questions, the latest episode of Off the Record…

HIM professionals and nurses can get along, after all. There has long been a divide in the clinical documentation integrity (CDI) profession over who can/should serve in the CDI role. Though it has lessened with the passing of years, that divide still exists today. Recent ACDIS survey data shows that 72% of CDI professionals are…

Twitter is an … interesting place right now, due to the purchase of the platform by the lightning rod known as Elon Musk. Love or hate the platform, there is some great content being produced in some corners. Light, rather than heat. Which speaks to me. One such lantern-bearer in the storm is Dr. Robert…