We bring health to your organization’s bottom line

Solutions

Norwood Solutions allows your mid-revenue cycle to run at peak efficiency—without the hassle of day-to-day management.  

  

How do we do it? With a unique blend of consulting and managed services. We meet your needs, where you are, with the customized solution that fits your organization. 

Consulting Managed Services
Program design, implementation, and optimization across the mid-revenue cycle (CDI, coding, case management)—we build and/or improve upon your existing department   On-demand talent—Your revenue cycle staff work under our operations team 
Education—We provide onboarding and ongoing education for your clinicians, CDI specialists, and coding professionals Outsourced management—we run your entire revenue cycle operations, but remain accountable to your organization 
Payer partnerships—We help you navigate the complexity of your payer contracts and risk adjustment accuracy, with a focus on HEDIS and HCCs Audits—we review ICD-10, DRG, CPT, and HCC assignments for accuracy 
Chart reviews—In-depth clinical and coding analysis for documentation deficiencies and billing accuracy Denials management—we protect your revenue through preventing and responding to denials
Monitoring and reducing audit risks 
Outpatient CDI—We build and implement programs
Operational excellence—We improve processes, patient scheduling/flow, and overall efficiencies

We Deliver Results

Our Norwood CDI consultants performed a re-review of charts for three recent clients. Our experts found:

  • Nearly $600 of lost revenue per chart
  • 5% of cases had an overstated MS-DRG
  • 40% of cases had a documentation or educational opportunity

 

Post-implementation of a CDI program, one of our clients experienced:

  • 28% improvement in suspect conditions addressed
  • 44% improvement in incentives received from a payer

Customized Design, Personalized Experience

An off-the-shelf consulting solution is about as useful as an off-the-shelf EMR system.  

Engage with a healthcare solutions company that is driven to make a positive impact on the industry. With integrity and authenticity at the forefront, Norwood is changing a previously transactional industry to not only deliver thoughtful and strategic solutions, but make every engagement enjoyable. 

  

Our strength is our people. Whether that's seasoned consultants to help implement an outpatient CDI program or perform a deep chart audit, or vetted and experienced coding and CDI staff to augment or fully staff your department, we couple unmatched flexibility with outsized performance.  They are the Norwood Difference.  

  

We provide the resources that you would expect from a big corporation with the feel of partnering with a small company. Because that’s who Norwood is—privately owned, fiercely independent, and committed to values-driven delivery built on integrity and trust.  

Meet the Solutions Team

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Meet Jason

Jason Jobes, MSPA

Senior Vice President of Consulting

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Meet Sandra

Sandra Love, RN, CCDS, CCDS-O, CPC

Director, Solutions

Joanne Wilson-5794-Edit

Meet Joanne

Joanne Wilson, RN, CCDS

Senior Director, Solutions

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Meet Ken

Ken Macklem, RHIT, CCS

VP, Coding & Client Services

Why Norwood Solutions?

Responsiveness matters. Uplevel your capabilities with a team that is invested in your success, understanding of your needs, and driven to make you look good to your leadership.

Why Managed Services? 

Most organizations lack access to necessary human capital. High-quality coding and CDI professionals are costly. According to the American Hospital Association, labor costs account for more than 50 percent of a facility's total expenses. Healthcare organizations also spend incalculable time staffing and managing human capital that should be focused on your mission—quality health care delivery.  

 

We take the administration off your plate so you can focus on what you do best—caring for patients. Let Norwood do the work for you as a trusted partner, managing your costs. You get the added benefit of complete visibility into cost control. 

 

Why Norwood Consulting?

We bring the blended talents of nurse and coding professionals to provide clinical, coding, and regulatory expertise. In addition to traditional inpatient CDI/coding metrics, we impact case management outcomes including accuracy of admissions, risk adjustment through improved accuracy in coding patient complexity, and improve regulatory compliance through risk mitigation.  

Interested in learning more? 

We love taking calls and talking to industry professionals like you, whether or not you need help today. It helps us as much as it helps you. 



Our Awards

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Best Staffing Companies to Work For (2023)

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SIA 2023 Best Staffing Firm

Inc. 5000 Color Medallion Logo (3)

2023 Inc. 5000 list (no. 90 overall)

Fast 50

Austin Business Journal Fast 50 (2023)

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