From Resistance to Results: Provider engagement from the front lines

Listen to the podcast here.

No matter how great your CDI program is—its spectacular workflow, outstanding chart review team, on-point KPIs, shiny new AI tools—nothing works if you don’t have engaged physicians.

It still all comes down to provider engagement. Without a physician staff who is bought in and willing to participate and document with specificity in the health record, all these efforts are for naught.

But with great engagement, great things are possible.

So where are we today with the big daddy of all CDI topics? Joining me on this episode of #OTR are two physicians with considerable experience and plenty of war stories. Trey LaCharite, Medical Director for CDI and Coding and Clinical Associate Professor for University of Tennessee Medical Center, and Vaughn Matacale, director of the physician advisor group for ECU Health in North Carolina, open up for a frank, no-holds barred discussion on the following topics:

• What is overrated when it comes to provider engagement–and what is underrated?
• The best high-tech solution each recommends, and a great low-tech solution that stands the test of time.
• An ultimate success story winning over a difficult provider or service line.
• Notable failures others can learn from.
• RUSH reunion tour in 2026—yay or nay? Spoiler alert: Of course the answer is yes…
• And other fun stuff you really shouldn’t miss…