Who Owns Sepsis? The Battle to Define a Deadly Condition

By Brian Murphy, host, Off the Record podcast Listen to the episode here. CDI, coding, and clinical medicine are involved in a tug-of-war over a complex, life-threatening medical emergency that seems resistant to all forms of consensus. I’m talking about sepsis of course, and on today’s show I got to talk about sepsis with someone…

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Download Coding in the Gray: Why Human Judgment Still Matters (part 2 of a 2-part series)

Download the report on our resources page. There is a LOT of talk these days about automation. Autonomous coding solutions that can code with near-perfect accuracy—and no human intervention. Providers picking a code from a drop-down menu, enabled by a computer-generated prompt, and voila: Maximized billing and denial-proof revenue. We’re not buying it. We’ve been…

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How Norwood changed an organization’s CMI trajectory–to the tune of $2.56M

A drop in case mix index (CMI) isn’t necessarily indicative of a problem. A high-performing surgeon leaves your hospital, observation cases tick up seasonally, and you get a short-term drop.   But flagging CMI over time warrants a closer look.   Last year Norwood was asked to partner with an organization to focus on assessing and improving CDI performance. The CFO asked for an initial focus on CMI lift after long-term financial concerns.   Norwood placed a three-person team to help…

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Do hospital ratings matter? Here’s what your peers say

By Brian Murphy   Hospital ratings: Does anyone care? Healthgrades earlier this year announced its top 50, top 100, and top 250 hospitals awards. Links below; do you see your home state or hospital represented? Some heavy hitters made the Top 50 Hospitals list (though none from my home state of MA, which is traditionally…

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Download The State of Physician Queries

Download the report. The old-timers—and perhaps a few relatively recent-timers—will recall a recent past when a query was pretty straightforward. Discrete to the encounter. Fee-for-service. Reimbursement driven. Ask the question, get a response. Dusted and done. Those days are long gone. A query isn’t just a query, anymore. And that’s a good thing. This new…

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CMS Failure to Rescue quality measure financial impact hitting soon

By Brian Murphy A reminder: The new CMS Failure to Rescue (FTR) quality measure is going to hit hospital pocketbooks—possibly your own—on October 1. Key details of the new CMS FTR measure (FY 2025 IPPS Update) Definition: The percentage of surgical inpatients who experience a complication and subsequently die within 30 days of their initial…

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Medical Record Maestro: Reimagining CDI in the Age of AI and the Longitudinal Record

Download the episode here. We need a “human in the loop” in mid-revenue cycle work, experts say.  What they fail to address is the more interesting question:   Precisely where?  Back-end AI fact-checker? Front-end query authorizer? Or, maybe something like my current OTR guest Penny Jefferson envisions: Medical record maestro.  The end-to-end connectedness of the medical record, evolving API standards, increased use of prior authorization, episode-based reimbursement models, and review of all of this by AI and other tools makes documentation cohesion more important than…

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