Do hospital ratings matter? Here’s what your peers say

By Brian Murphy   Hospital ratings: Does anyone care? Healthgrades earlier this year announced its top 50, top 100, and top 250 hospitals awards. Links below; do you see your home state or hospital represented? Some heavy hitters made the Top 50 Hospitals list (though none from my home state of MA, which is traditionally…

Read More

Coding in the Gray: Why Human Judgment Still Matters (part 1 of a 2-part series)

Download the report here. There is a LOT of talk these days about automation. Autonomous coding solutions that can code with near-perfect accuracy—and no human intervention. Providers picking a code from a drop-down menu, enabled by a computer-generated prompt, and voila: Maximized billing and denial-proof revenue. We’re not buying it. We’ve been hearing talk of autonomous coding since at least 2007-08, and it never seems to happen the way the predictions say. Denials persist. Errors continue. And more myths are perpetuated. What makes full…

Read More

Sharpies and stage lights: MUSC’s Tracy Ferro on outpatient CDI origins

Listen to the episode here (Spotify). At ACDIS 2026 I delivered an unofficial episode of Off the Record with my guest today: Tracy Ferro, Executive Director, System CDI for Medical University of South Carolina Health (MUSC).   The “podcast” was delivered on stage, at the outpatient symposium. MUSC’s OP CDI program is new and being built in flight, and Tracy and I presented on it together, running the session a bit like an…

Read More

The Great Sepsis War rages on; will we see a truce, or a winner?

By Brian Murphy   The Great Sepsis War rages on. The infection itself, which kills hundreds of thousands every year, but also in the hallowed halls of coding classification. Where in the A41.9 will we end up with this deadly but controversial infection? (aside: sepsis isn’t funny, but the rage elicited over conflicting definitions and…

Read More

Different Minds, Extraordinary Strengths: The UC Davis Coding Internship Story

Listen to the podcast. This country does a decent job in our primary schools working with children and young adults with special needs. Certainly many improvements have been made in the last 40-50 years.   But once neurodivergent kids become adults, that support seems to vanish.  Tami Gomez stepped into this large breach by launching the UC Davis Neurodiversity Coding Internship Program. This new program creates professional pathways for neurodivergent individuals by offering hands-on training, mentorship,…

Read More

Download The State of Physician Queries

Download the report. The old-timers—and perhaps a few relatively recent-timers—will recall a recent past when a query was pretty straightforward. Discrete to the encounter. Fee-for-service. Reimbursement driven. Ask the question, get a response. Dusted and done. Those days are long gone. A query isn’t just a query, anymore. And that’s a good thing. This new…

Read More

One Norwood Auditor, Outsized Returns

One good, highly skilled inpatient coding auditor with a fresh perspective and broad experience can deliver outsized returns for your healthcare organization.  We have a great example.  A large, integrated healthcare organization was missing justified secondary diagnoses and properly sequenced principal diagnoses in the documentation. The result? Underrepresentation of its severity of illness/risk of mortality, and diminished revenue. All confirmed via independent audit.  Norwood partnered to provide a seasoned, credentialed, and skilled inpatient coding auditor to help right the ship. …

Read More