Rising from ruin and talking telehealth, SDOH with Keisha Wilson

Listen to the episode here.

Regular listeners of Off the Record will recall Keisha Wilson, whom I hosted on the program in June 2024 to talk about telehealth as well as her story of entrepreneurship. She was a bright light and a great guest, so I asked her to return to the show a couple months ago.

Keisha accepted, and is here today, but it’s a near miracle.

Eight months ago Keisha suffered an unimaginable tragedy, the loss of her home following a gas explosion and subsequent fire at a neighbor’s home. This included the loss of essentially all but a small handful of her worldly possessions.

Somehow she’s kept her business afloat and managed to stay on top of the many changes in telehealth, SDOH, and more, and even present on these topics at the recent AAPC Healthcon. It felt a bit odd to pivot to these topics but you’d be hard-pressed to find someone more in the know and ready to educate about telehealth and medical coding than Keisha.

Pretty inspiring stuff, and we get into all of it on the program. We discuss:

• The house fire: How it happened, fallout, and dramatic life impacts on Keisha and her mother
• Keisha’s personal experience with social determinants of health (SDOH) including housing instability and food insecurity after the catastrophic loss
• Finding new levels of resiliency and using the experience to fuel her AAPC presentation
• Congress’ extension of telehealth flexibilities through Sept. 30, 2025: What they are, what it means
• How healthcare organizations should be leveraging telehealth in coding and mid-revenue cycle practice
• Telehealth as a tool to address and improve SDOH (medication adherence, transportation and patient scheduling)
• Impact on billing—did you know that moderate medical decision making can be met due to diagnosis or treatment significantly limited by SDOH?
• What’s next for Keisha including the search for a new permanent home—and of course her selection for the Off the Record Spotify playlist.

Show notes

• News coverage of the explosion:: https://abc7ny.com/post/crews-responding-explosion-basement-residence-brooklyn-injuries-reported/15245371/