Client Services Manager

Norwood Job Details

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Job Details

Client Services Manager

Job Overview

Client Services Manager

Overview:

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“Why not? Why can’t you have it all? A flexible, professional work environment; a brand and vision you are proud to be a part of; a group of talented people you want to spend time with; and be successful. Why not? If it doesn’t exist, then create it. That’s where our story begins.

Norwood is a staffing and consulting company specialized in Healthcare Mid-Revenue Cycle management.  Our team of staffing experts has placed thousands of Mid-Revenue Cycle professionals in both project-based and permanent opportunities, supporting teams ranging from small, community-based hospitals to the largest healthcare systems in the nation.

We are looking for a dynamic and energetic Client Services Manager. The Client Services Manager will coordinate onboarding, scheduling, time sheet submission and productivity for all clients. They will also play a key role in assisting staff from an IT / technology perspective. This would include onboarding.

 

This position reports to the VP of Coding Services and is fully remote.

 

Responsibilities:

  • Coordinates scheduling for all clients
  • Run/collect and analyze production reports for all coders to track trends and adjust staffing
  • Assist with obtaining client system access
  • Work closely with client IT when access issues arise for coders
  • Develop in house procedures for tracking attendance and downtime
  • Assist with the management of coding queues to ensure contractual obligations are met
  • Coordinate communication and flow of information between clients and coders
  • Promptly respond or triage requests from clients related to staffing or additional services
  • Lead, manage, and direct staff production and hours to ensure contractual obligations are met
  • Coordinate with Sales & Recruiting to plan and manage resources and identify needs for new and existing clients
  • Other duties related to consultant management

 

Requirements:

  • 5+ years experience in project or client management (multiple projects/clients)
  • Strong health system knowledge
  • Advanced MS office skills
  • Strong communication skills
  • Ability to interact with all levels of staff
  • Ability to manage multiple competing priorities
  • High sense of urgency, “one team” mindset, positive attitude

 

 

 

 

 

Why Join Norwood?

Norwood is a healthcare staffing and consulting firm focused on Mid-Revenue Cycle management.  We are driven by our core values of Unity, Integrity, Empowerment, Balance, and Authenticity. Operating in 50 states and supporting 947+ hospitals, Norwood's team members have autonomy to move fast and do what's right.  

Founded in 2016, we seek to provide a home for industry leading professionals who are tired of working for private equity owned employers where EBITA driven metrics stifle their ability to provide superior customer service.  Since establishing a team, Norwood has achieved exponential year over year growth. We remain privately owned with no investors or equity partnerships.

Norwood prides itself on helping team members find balance and fulfillment in their work and personal lives.  Norwood is proud to invest in benefits that include: unlimited vacation time and paid holidays, parental leave, health, dental, & vision coverage, and short-term disability. We also offer additional benefits such as a professional headshot reimbursement.

Norwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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