Healthcare Consulting Manager, Clinical Documentation Integrity (CDI)

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Ever wanted to help build the organization you always wanted to be a part of? At Norwood we’re forging our own path. We’re a remote-first staffing and consulting company specializing in mid-Revenue Cycle management within the healthcare industry.  Our team of experts have placed thousands of professionals that support organizations ranging from small, community-based hospitals to the largest healthcare systems in the nation. Our mission? Bringing health to hospitals’ bottom lines.
The CDI Manager will oversee and support clinical documentation improvement initiatives across various projects, ensuring accuracy, compliance, and alignment with industry standards along with driving value for Norwood’s partners. This role requires a deep understanding of clinical documentation, coding, compliance, and healthcare regulations. The ideal candidate is a skilled leader with the ability to manage multiple priorities while collaborating with cross-functional teams to achieve project goals.
The ideal individual possesses a high sense of urgency, a passion for continuous learning, and puts relationships, integrity, and authenticity front and center to make their 90,000 hours matter for something beyond punching a clock.
This is a full-time remote position reporting to the Senior Director of Solutions.

At Norwood, we’re looking for people who:

• Are sincere, energetic, and adaptable
• Feel a strong sense of ownership and accountability over their work
• Are energized and motivated when problem solving
• Love to learn and are solution oriented
• Leave a place in a better state than where they found it
• Enjoy being a part of a team while also working independently
• Will throw down in a competitive game of rock, paper, scissors

Does this sound like you? If so, keep reading to learn more about Norwood and how this role could be your next career move!

You’re excited about this role because you’ll get to:
Client Engagements

• Lead and manage CDI efforts across multiple client projects, ensuring high-quality and consistent outcomes
• Assist in developing and implementing CDI strategies tailored to client needs and organizational goals
• Serve as a subject matter expert, advising clients and internal stakeholders on best practices in clinical documentation
• Conduct reviews of clinical documentation to identify opportunities for improvement, accuracy, and compliance
• Monitor and evaluate the effectiveness of CDI programs, providing recommendations for enhancements
• Ensure documentation meets regulatory requirements, including ICD-10, DRG, and other coding standards
• Coach, train and mentor CDI specialists and clinical staff to improve documentation practices
• Develop and deliver educational materials for healthcare providers and team members, including but not limited to coding guidelines, risk adjustment, compliance, and regulatory changes
• Work closely with project managers, coders, clinical teams, and client leadership to align documentation with clinical and financial objectives
• Facilitate collaboration between CDI teams and external stakeholders to optimize program outcomes
• Assists with generating key reports and ROI for partner engagements
• Perform clinical audits and provide insight into findings
• Analyze and interpret key performance indicators (KPIs) and EHR reports
• Identify gaps in daily operational workflows and provide recommendations for process redesign
• Work independently or as part of a project team on a client engagement.  Could be full-time on a single engagement or across multiple projects

Internal Team Support

• Partners with CDI Directors to provide guidance to less experienced members of the team, as needed
• Participate in Solutions development by assisting and sharing tools, methodology, and knowledge
• Identify and implement opportunities for process improvement
• Participate in ad-hoc projects as needed

Sales and Business Development

• Join business development efforts as a clinical subject matter expert on delivery strategy and methodology
• Report on potential engagement expansion opportunities identified while working on assigned engagements
• Develop materials to support sales efforts, as needed

We’re excited about you because you:

• Possess the following:
  • Clinical credential (RN or NP)
  • Clinical documentation credential (CCDS, CCDS-O, CDEO, CDIP)
  • Master’s degree in healthcare related field strongly preferred (MSN, MHA, MBA)
  • CPC, CRC, CCS, etc preferred
• Have at least 5+ years’ experience in an acute care hospital setting (ICU/Med/Surg/ER)
• Minimum 5 years clinical nursing experience
• Strong working knowledge of coding/classification systems appropriate for inpatient CMG and DRG prospective payment system
• Knowledge of post-acute regulatory/accreditation requirements preferred
• Have at least 1 year of experience managing projects and/or teams for healthcare organizations
• Worked for a healthcare consulting firm (previous experience in start ups are a plus)
• Demonstrate strong knowledge of healthcare regulations including CMS, ICD-10 and DRG optimization along with applicable reporting
• Are experienced with risk adjustment and value-based care models
• Possess excellent, organizational and communication skills (analytical skills are a plus)
• Excel at delivering high quality work and driving positive impact through outcomes and results
• Possess strong project management aptitude with proven ability to effectively manage time, prioritize tasks and work within deadlines
• Understand the dynamic nature of managing delivery and expectations and can adjust to drive towards successful outcomes
• Effectively influence and communicate at the peer to C-level, both internally and client facing
• Lean into difficult or ambiguous situations with a result oriented and collaborative mindset
• Bring a strong track record of building, developing, and maintaining relationships with just about anyone
• Demonstrate proficiency in Microsoft Office products and organizing your desk

Why Join Norwood?
Since 2016, Norwood has experienced scalable and thoughtful growth year-over-year and we have no plans to slow down anytime soon. We are driven by our core values and hold ourselves accountable to living them every day, no matter the circumstance or who is involved.  
Our values are:

• Deep Roots, Strong Connections: Relationships are at the center of everything we do. It’s more than just being kind to others; we invest the time and care so our roots withstand the storm in difficult times.
• The Obstacle Is the Way: We see obstacles as opportunity. They shape us as people and as a team. Challenges are the catalyst for our growth, and we’re facing them head on. Taking the easy route is not in our DNA.
• True North: Do the right thing, even when it’s hard and no one is looking. Period.
• Unique Trees, One Forest: We honor everyone’s unique zone of genius and how their contributions help shape our collective success.
• Learning is our Journey – Knowledge is our Legacy: We pass the torch of knowledge to others in the spirit of continual improvement and education. We empower, we mentor, and we give to give – not give to get.

Benefits & Perks:
Norwood actively supports team members to find balance and fulfillment in both their work and personal lives.  Norwood is proud to invest in benefits that include:

• Open PTO – we recommend 15 days in addition to our holidays to recharge
• Company holidays – The office is closed the week between Christmas and New Years. We’re also a firm believer that 4-day holiday weekends are way better than 3, so we celebrate accordingly
• Medical, dental, vision, life insurance along with additional supplemental benefit options
  • 100% of employee dental and vision premiums are covered!
• 401(k)
• Flexible schedule and work environment
• $300 remote office set up reimbursement
• $400 professional headshot reimbursement
• Monthly “Happy Hours” to play team games and get to know your colleagues on a team level (friendly smack talk is encouraged)
• Annual retreat to bond and have fun with your remote colleagues
• Growth opportunities – when you win, we all win. We provide you with the tools to explore, decide, and effect change that furthers your career, your team, and the company.

Here is a quick view of our hiring process so you know what to expect:

1. Initial screening with our People Operations team
2. Technical interview with the hiring manager and potential teammates
3. Leadership interview

Even if you don’t meet all of the job requirements we still want to hear from you! We recognize that many skills and experiences are transferable and may not line up exactly to our job description. Don’t let that to be a barrier; if you are interested in learning more about Norwood and this role, please contact us!
Norwood is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

 
Location: Remote,
Type: Direct Hire
Pay: Apply for details

1585

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