Consultant Services Specialist

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Job Description:
Ever wanted to help build the organization you always wanted to be a part of? At Norwood we’re forging our own path. We’re a remote-first staffing and consulting company specializing in mid-revenue cycle management within the healthcare industry.  Our team of experts have placed thousands of professionals that support organizations ranging from small, community-based hospitals to the largest healthcare systems in the nation. Our mission? Bringing health to hospitals’ bottom lines.
We are looking for a collaborative and relationship-driven Consultant Services Specialist, serving as an ambassador of Norwood’s core value “Obstacle is the Way” to provide consultants with a best-in-class employee experience throughout their assignments with Norwood. The Consultant Services Specialist will play an integral role tracking and managing completion of various access requirements, tracking consultant performance metrics, and being the go-to person for general inquiries. 
The ideal individual possesses a high sense of urgency, a passion for continuous learning, and puts relationships, integrity, and authenticity front and center to make their 90,000 hours matter for something beyond punching a clock.
This is a full-time 100% remote position reporting to the Consultant Services Manager.

At Norwood, we’re looking for people who:

• Are sincere, energetic, and adaptable
• Feel a strong sense of ownership and accountability over their work
• Are energized and motivated when problem solving
• Love to learn and are solution oriented
• Leave a place in a better state than where they found it
• Enjoy being a part of a team while also working independently
• Will throw down in a competitive game of rock, paper, scissors

Does this sound like you? If so, keep reading to learn more about Norwood and how this role could be your next career move!

You’re excited about this role because you’ll get to:

• Serve as the main point of contact for consultants responsible for troubleshooting access issues, providing updates and ongoing communication around: productivity, accuracy, utilization and schedules  
• Responsible for managing the consultant offboarding process including device recoupment and deprovisioning access
• Conduct periodic audits to ensure standards and processes are followed
• Cultivate strong relationships with clients to understand their specific needs and preferences, proactively addressing any concerns and providing tailored solutions
• Partner with other departments to collect and verify information related to consultant or client inquiries
• Document, update, and communicate client requirements to internal stakeholders, maintaining transparency and consistency in all communications
• Collect, monitor, and analyze consultant performance data to identify trends, issues, and opportunities for improvement
• Uphold Norwood’s commitment to excellence by maintaining the highest standards of organization, attention to detail, and accuracy in all aspects of work
• Generate and send reports based on client or internal requests
• Participate in ad-hoc projects or duties as needed

We’re excited about you because you:

• Have at least 2+ years’ experience in a general support or substantially similar role (start-up and/or staffing experience is a huge plus!)
• Thrive in a high-volume, fast-paced environment
• Are comfortable pivoting based on employee, company or client needs
• Lean into difficult or ambiguous situations with a result oriented and collaborative mindset
• Bring a strong track record of building, developing, and maintaining relationships with just about anyone through your written and verbal communication
• Are an organizational master – able to keep track of multiple tasks and priorities while hitting deadlines and proactively communicating to stakeholders
• Demonstrate proficiency in Microsoft Office products
• Exhibit a strong attention to detail and hold yourself to a high-quality standard (nothing gets by you!)
• Can effectively work independently with minimal supervision and collaboratively within a team

Why Join Norwood?
Since 2016, Norwood has experienced scalable and thoughtful growth year-over-year and we have no plans to slow down anytime soon. We are driven by our core values and hold ourselves accountable to living them every day, no matter the circumstance or who is involved. 
Our values are:

• Deep Roots, Strong Connections: Relationships are at the center of everything we do. It’s more than just being kind to others; we invest the time and care so our roots withstand the storm in difficult times.
• The Obstacle Is the Way: We see obstacles as opportunity. They shape us as people and as a team. Challenges are the catalyst for our growth, and we’re facing them head on. Taking the easy route is not in our DNA.
• True North: Do the right thing, even when it’s hard and no one is looking. Period.
• Unique Trees, One Forest: We honor everyone’s unique zone of genius and how their contributions help shape our collective success.
• Learning is our Journey – Knowledge is our Legacy: We pass the torch of knowledge to others in the spirit of continual improvement and education. We empower, we mentor, and we give to give – not give to get.

Benefits & Perks:
Norwood actively supports team members to find balance and fulfillment in both their work and personal lives.  Norwood is proud to invest in benefits that include:

• Open PTO – we recommend 15 days in addition to our holidays to recharge
• 13 Company holidays – In addition, the office is closed the week between Christmas and New Years. We’re a firm believer that 4-day holiday weekends are way better than 3, so we celebrate accordingly
• Medical, dental, vision, life insurance along with additional supplemental benefit options
  • 100% of employee dental and vision premiums are covered!
• 401(k)
• Flexible schedule and work environment
• $300 remote office set up reimbursement
• $400 professional headshot reimbursement
• Monthly “Happy Hours” to play team games and get to know your colleagues on a team level (friendly smack talk is encouraged)
• Annual retreat to bond and have fun with your remote colleagues
• Growth opportunities – when you win, we all win. We provide you with the tools to explore, decide, and effect change that furthers your career, your team, and the company.

Here is a quick view of our hiring process so you know what to expect:

1. Initial screening with our People Operations team
2. Technical interview with the hiring manager and potential teammates
3. Quick 5-minute assessment
4. Leadership interview

Even if you don’t meet all of the job requirements we still want to hear from you! We recognize that many skills and experiences are transferable and may not line up exactly to our job description. Don’t let that to be a barrier; if you are interested in learning more about Norwood and this role, please contact us!
Norwood is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

 
Location: Remote,
Type: Direct Hire
Pay: Apply for details

1533

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